To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
Bowen Veterinary Services hospitalization policy
(Please take the time to read this as soon as you are able)
Your pet has been admitted to our hospital because he/she requires support that can only be provided in a controlled, medical environment. Please be assured that our utmost priority is your pet and any other cases that happen to be in hospital or need attention. We are limited somewhat by the availability of one veterinarian. This limitation never influences the treatment your pet is receiving but it can affect how we govern telephone communication and visiting times. It is necessary for the optimal treatment of your pet and other cases in the hospital that we clearly outline how and when we will communicate with you and especially when and how you can visit your pet:
1). Any patients admitted on the weekend will not routinely be discharged on a Sunday regardless of whether they are able to go or not. This is because the veterinarian will be the only staff member on duty (managing and treating cases) and he/she will not be able to discharge and process your pet. There will also be no visiting hours on Sunday or Statutory holidays unless specifically arranged with the veterinarian on duty. You will, however be updated twice daily as to the progress and condition of your pet.
2). Visiting times are strictly between 9:30am and 10:00am or between 5:00pm and 5:30pm. Please let us know if you are going to be visiting so we can arrange some space and time for you. Depending on what is happening in the hospital during these visiting times, the doctor may or may not be able to have a word with you.
3).You may ask at any time for a breakdown of costs "incurred so far". One will be provided by the end of the day and no extraordinary cost will be incurred without verbal communication with you.
4.)You will be given a cost estimate for the first 24hrs of care, diagnostics and treatment once we have done the initial evaluation of your pet. It is our policy to collect 75% of that estimate as a deposit prior to commencing treatment. The deposit needs to be cash/debit, MasterCard or Visa. Sometimes, in an emergency, you may not have come prepared to deal with a deposit. In these cases we will make your pet comfortable and make sure he/she is stable, but before we proceed further we will ask you to make arrangements for payment.
5).Please do not use the Emergency pager for anything other than an animal emergency. It should not be used to try and contact the veterinarian for information. You will be contacted directly by the veterinarian at least twice daily and if any change should occur in your pet's condition. However this communication may occur at times that might not coincide with your schedule. Please leave any temporary contact numbers, email etc.
6).The receptionist will have a general idea as to the condition of your pet but will often not be able to answer specific questions as to his/her medical condition. The receptionist is only able to answer very general questions should you ask.
7).Once a patient is in our care and admitted to the hospital, every effort and resource we have is directed towards his/her care. If a patient requires frequent overnight checks then it is provided. If a patient requires 24hr, overnight constant monitoring then it will be provided (the veterinarian will stay at the hospital). The veterinarian will judge the level of monitoring required overnight and inform you accordingly.
Should you have any questions regarding this outline please call our main # (604) 947-9247.
You may also contact us by email at: firstname.lastname@example.org (this is checked very frequently)
Thank you for your consideration and continued patronage.
The Drs and Staff of Bowen Veterinary Services.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Cash and Debit. We do not accept cheques.
For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis and to give you discharge instructions.